Refund policy

Return Policy – ComfiWay

At ComfiWay, your satisfaction is our top priority. If for any reason you are not fully happy with your purchase, you are welcome to return your item under the terms outlined below.

How to initiate a return:

Please contact us at supportcomfiway@gmail.com  within 45 days of receiving your order.

Our support team will review your request and, if approved, provide you with detailed return instructions.

We may ask for a reason for your return – solely for internal statistics and product improvement purposes.

Return eligibility:

  • Items must be new, unused, in their original packaging, and include all tags and labels.

  • All accessories, manuals, and documentation must be included.

  • ComfiWay reserves the right to deny a return if:

    • the item does not meet the return conditions,

    • there is evidence of use,

    • we detect return policy abuse (e.g., repeated bulk orders and returns).

Return shipping costs:

  • Return shipping is the customer’s responsibility.

  • ComfiWay does not reimburse return shipping fees.

After 45 days:

Returns beyond 45 days are accepted only if the item is defective, in accordance with applicable consumer protection laws.

Refunds:

Once we receive and inspect your returned item, we will notify you of our decision.
If approved, a refund will be issued within 30 business days to the original payment method.
Processing time may vary depending on your bank or payment provider.

Frequently Asked Questions (FAQ):

1. Can I return an item that has been used?
No. Used or worn items, especially personal or textile goods, cannot be returned.

2. What if I simply changed my mind?
As long as the item is unused, in original condition, and within 45 days, you may return it.

3. Can I return a gift?
Yes, provided the item meets our return conditions. Please ensure you have the order number or a gift receipt.

4. What if my item is defective?
Contact us immediately with a description and photos. We'll arrange a replacement or a full refund.

5. I ordered too many items by mistake – can I return some?
Yes, as long as the items are unused and returned within 45 days. Return shipping is your responsibility.

Have questions? Contact us:
📩 supportcomfiway@gmail.com